Boundry LLC Warranty
Last Updated: 7/23/2023

Boundry LLC honors this limited warranty on all Boundry-brand products and rack components manufactured by Boundry LLC (“Boundry”) for the original retail purchaser (“original purchaser”) of the product. This warranty is non-transferable.

Limited Lifetime Warranty Products

Trailbreaker Truck Bed Rack, Trailhead Hitch Rack

One (1) Year Warranty Products

All mounts, Control Arms, Handles, Storage Box, Window Grate, All Other Accessories.

If a Boundry product is covered by the terms of this warranty and is determined by Boundry to be defective in materials or workmanship during the applicable time period set forth above, Boundry will remedy any defects in materials and/or workmanship by repairing or replacing the defective product without charge for parts or labor. Boundry may choose in some cases to offer the owner a refund or credit of up to the original purchase price of the product in lieu of repairing or replacing the product.

In the event that the product needs to be returned, please make sure to provide us with a detailed description of what the defect is and include the required proof of purchase in the form of an original purchase invoice or receipt. If the product was purchased less than a year ago, Boundry will cover the shipping cost to return the item. However if it’s returned anytime after that year mark the purchaser will be responsible for the cost of mailing the product back to Boundry. This limited warranty applies to all products sold at retail on or after July 2023.

This warranty does not cover problems caused by normal wear and tear (including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, or natural breakdown of colors and materials over extended time and use), commercial use, accidents, unlawful vehicle operation, or modifications or repairs not performed or authorized by Boundry. In addition, this warranty does not cover problems resulting from conditions beyond Boundry’s control including, but not limited to, theft, misuse, overloading, or failure to assemble, mount or use the product in accordance with Boundry’s written instructions or guidelines included with the product or made available to the original purchaser.

Please note that this Boundry warranty does not cover any damage to non-Boundry products transported using Boundry products or used in conjunction with Boundry products. Please refer to our Limitation of liability section below for more detailed information.

If a product is believed to be defective, the original purchaser should contact the Boundry dealer from whom it purchased the product, they will help give the purchaser instructions on how to proceed. If the purchaser is unable to contact the Boundry dealer or the dealer is not able to remedy the defect, the purchaser should contact Boundry by e-mail at: sales@boundry.com, or phone 801-919-7837 for instructions.

We are aware that each situation is different and we want to assure you that we are committed to helping each purchaser find a reasonable solution. In our experience we have noticed that Manufacturing Defects typically show up on newer products or early in the product’s lifespan. It is up to the discretion of Boundry to determine if a product has a manufacturing defect or if it is suffering wear and tear. In the case that a product does have a manufacturing defect, Boundry may choose to repair, instead of replacing the item. If a product is repairable, Boundry will provide instructions to the original purchaser on how to proceed. Please see the following examples of manufacturing defects and other issues that either will or will not be covered in the warranty. 

Examples of manufacturing defects that will be covered:
Cracks on welds, vinyl coat cracking, tears along seams on soft goods, zipper malfunctions on soft goods (teeth separation or head separates from teeth), rivet issues, internal mechanism seizures or loss of functionality, cracking of plastic surfaces under normal use.
Examples of issues that are excluded from warranty coverage:
Off road driving – Backroads that are rough, washed out, boulder and rut strewn. (Smooth gravel roads are not considered off-road), impact, theft or damage from attempted theft, extreme weather events, faded Colors/UV damage, tears in fabric (snags, rips, etc), material wear over time with use (normal wear and tear), accident damage, incorrect assembly or installation, damages from exceeding load capacity, negligence- failure to store, clean, or maintain product in an effective manner, abuse, altered or modified product, use of non-compatible products, damage from improperly secured loads, second hand ownership, damage from automatic car wash, damage from use with RV or trailer – (pertains to products not approved for RV use)

LIMITATION OF LIABILITY

REPAIR OR REPLACEMENT OF A DEFECTIVE PRODUCT, OR THE ISSUANCE OF A REFUND OR CREDIT (AS DETERMINED BY BOUNDRY), IS THE ORIGINAL PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY. DAMAGE OR INJURY TO THE ORIGINAL PURCHASER, TO HIS OR HER VEHICLE, CARGO, OR PROPERTY, AND/OR TO ANY OTHER PERSON OR PROPERTY IS NOT COVERED BY THIS WARRANTY. THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER EXPRESS WARRANTIES, WHETHER ORAL OR WRITTEN.

BOUNDRY’S SOLE LIABILITY IS LIMITED TO THE REMEDY SET FORTH ABOVE. IN NO EVENT WILL BOUNDRY BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR FOR ANY OTHER DAMAGES OF ANY KIND OR NATURE (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR LOST SALES). SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

 

In order to keep you informed about relevant product news and important warranty and product safety information, please register your product with us. Link here

For more instructions or details on our products please reach out to your local dealer. Product instructions are also available on www.boundry.com.







Boundry Support

INSTALLATION INSTRUCTIONS

BOUNDRY FREQUENTLY ASKED QUESTIONS

Will the TrailBreaker rack work with my truck?

The Boundry TrailBreaker fits all model years of the following pickup trucks:

  • Chevrolet Silverado 1500, 2500, 3500
  • GMC Sierra 1500, 2500, 3500
  • RAM 1500, 2500, 3500
  • Toyota Tundra, Tacoma, T100
  • Nissan Titan, Frontier
  • Ford F-150, F-250, F-350, F-450
  • Jeep Gladiator
  • Chevrolet Colorado
  • Ford Ranger
  • GMC Canyon
  • Toyota Hilux
  • Ford Maverick (Dirtbikes will not fit with the tailgate closed)

The TrailBreaker rack is designed to work with all designs of trucks, with a few exceptions. The trucks that it will not work with are:

  • Any Ram with the RamBox
  • Honda Ridgeline
  • Trucks with Rigid Tonneau covers
  • Rivian R1T
What is the Deck Rail?

Toyota and Nissan (and occasionally other brands) sometimes use a system called “Deck Rail”. This is a system that has a channel on the underside of the bed rail that accessories can slide within. You will typically see handles or Tie Down Points in the rail from the factory. If you have this, you will need to order the Deck Rail clamp.

Will the rack work with a Tonneau cover?

The TrailBreaker rack will work with most soft-shell Tonneau covers. It does not work with hard body covers. In order to make the rack work with the cover, you will need to do the Bolt-On Option, as the clamps will interfere with the railing along the bed from the cover. One consideration is that the lower bar may require some fiddling to make work with the cover. If you are not able to get the lower bar to work with the cover, the rack will still function, but you will have a reduction in stability of the bikes.

How does the Bolt-On option work?

The Bolt-On option requires drilling into the bed of your truck. You will need to drill 4 - ⅜” size holes into the top of your truck bed side rails for the rack to work.

What tools do I need for installation?

A 4mm allen wrench is included with each rack. Aside from that you will need a 13mm wrench (socket is preferred), and if you are doing the drill in option, a drill with a ⅜” bit. For the hitch rack, a 19mm wrench will be needed to secure the hitch lock into place. A second person is also very useful and can provide good comedic entertainment if you pick the right person.

Why is there no specific place for my rear wheel to go on the bike holder?

You’ll notice that we don’t have a specific spot for the rear wheel to stay on the lower bar on both the TrailBreaker and TrailHead racks. We’ve done this for a very specific reason. Every bike is a different size and length, so when the rear wheel is restricted to a single position, the rack manufacturers must allow for wiggle room to make the varying bike sizes work. Wiggle room means one thing: WIGGLE. When there is independent movement in the bikes, you get bikes touching each other, leading to damage to your bikes. By not restricting where the rear wheel goes, it allows the bikes on a Boundry rack to sit in the best possible position for each bike, making for a more secure ride. That way, when you hit extreme bumps or holes, the bikes will move together, not independently.

Does the bar in the bed come out?

The lower cross beam can be easily removed to allow for 100% truck bed usability. What have we found through driver feedback? That bar does way more than people ever thought it would, so maybe you won’t want to take it out as much as you think you will...

How do I load a dirtbike into the Boundry dirtbike tray?

When making the Boundry rack, several dirt bikers asked us to “please make one that works with motorcycles”. It didn’t matter how difficult it was to get the bike into that position, they just wanted to be able to close their tailgates. In light of this, we recommend using two people to put the bike into the Moto Holder. First, turn off the fuel on the motorcycle. Then, using a ramp, get the bike into the bed of the truck. Once there:

• Recommended: Use two people, one on each leg of the fork, and lift the bike into the tray. The tray is designed to hold the bike steady while preparing the Tie Downs. While one person holds the bike steady, the other puts the tie downs in place and secures the bike.
• Not Recommended, but possible: If you’re feeling zesty, 1 person can lift a dirt bike into the tray. Then, while holding the dirtbike steady, attach the tie downs
• The tie downs should be secured enough so that the bike doesn’t move. Note: You may see a few drops of gas from the fuel line, this is common as the fuel line may drain at the angle of the rack.

How does the T-Track system work?

T-Tracks aren’t something new; the T-Track system has been used in construction for years. It’s built for durability and strength, two things that are the core of our business, so it was a no brainer to go this route for us. The way it works is fairly straightforward: there is a specifically shaped channel within the different cross bars. These channels have 1, 2, or 3 hole nuts that are built to slide within these channels.

How do the DIY Utility Brackets work?

The DIY brackets are designed to hold anything, in any way. From fridges to loads from the hardware store, they can be adapted to carry anything you think. WIth our T-Track system, the L Brackets attach at a point and then are able to be loosened so they can slide to fit the size of the load you need to carry. Once in position, simply tighten them down, then use a tie down strap or a bungee cord to secure your load.

How does the Truck rack convert into a Hitch Rack?

The Truck Rack and Hitch Rack use the same hardware, same cross bars, and same mounts. In light of this we sell the base for the TrailHead hitch rack individually. So if there are days when you want to use the mini van instead of the truck all you need to do is release a few bolts, slide the cross bars out, and then slide them onto the TrailHead base for a fully functional hitch rack. No more storing extra racks for the sake of extra racks.