Boundry LLC Return Policy
Last updated: 7/25/2023

Boundry cares about the happiness of our customers. We confidently stand behind our products and are happy to provide a return for a product should the purchaser not be satisfied. If you are not satisfied and need to return an item, please read and follow the guidelines set forth below. If you require additional assistance please reach out to the store you purchased it from or to sales@boundry.com and someone will gladly assist you. 

  • Boundry offers 30 day free returns! Whether used or unused we will happily send you a full refund no questions asked. We will even provide you with a free shipping label to send your item back to us! Please request a shipping label by emailing sales@boundry.com. A refund will be issued once the item is received and original shipping charges are non-refundable. 
  • If your order falls into the 30-60 day realm, you as the purchaser, will be responsible to pay the return shipping. Any used/opened items will receive in-store credit whereas unopened/unused products will still be given a full refund. 
  • Boundry will not accept returns past 60 days however we are always here to help and will do our best to ratify the situation. In this case please contact sales@boundry.com and a representative from Boundry will work with you to provide the original purchaser with the best possible solution.  

For any damaged or defective product please refer to our Boundry warranty for additional instructions. 

Additional Terms of the Boundry return policy:

  • Returns and refunds are only accepted on items purchased on www.boundry.com. Please contact the purchase location to obtain more information in regards to their return policy. 
  • For a full refund all items must be returned to Boundry within 30 days of delivery date, in new condition, with the packaging slip, in original packaging and with all included accessories. 
  • A refund will be sent to the original payment method within 5 business days of receipt of the returned package(s). Please contact your bank with any further questions regarding when the credit will be posted to your account.

Boundry Support

INSTALLATION INSTRUCTIONS

BOUNDRY FREQUENTLY ASKED QUESTIONS

Will the TrailBreaker rack work with my truck?

The Boundry TrailBreaker fits all model years of the following pickup trucks:

  • Chevrolet Silverado 1500, 2500, 3500
  • GMC Sierra 1500, 2500, 3500
  • RAM 1500, 2500, 3500
  • Toyota Tundra, Tacoma, T100
  • Nissan Titan, Frontier
  • Ford F-150, F-250, F-350, F-450
  • Jeep Gladiator
  • Chevrolet Colorado
  • Ford Ranger
  • GMC Canyon
  • Toyota Hilux
  • Ford Maverick (Dirtbikes will not fit with the tailgate closed)

The TrailBreaker rack is designed to work with all designs of trucks, with a few exceptions. The trucks that it will not work with are:

  • Any Ram with the RamBox
  • Honda Ridgeline
  • Trucks with Rigid Tonneau covers
  • Rivian R1T
What is the Deck Rail?

Toyota and Nissan (and occasionally other brands) sometimes use a system called “Deck Rail”. This is a system that has a channel on the underside of the bed rail that accessories can slide within. You will typically see handles or Tie Down Points in the rail from the factory. If you have this, you will need to order the Deck Rail clamp.

Will the rack work with a Tonneau cover?

The TrailBreaker rack will work with most soft-shell Tonneau covers. It does not work with hard body covers. In order to make the rack work with the cover, you will need to do the Bolt-On Option, as the clamps will interfere with the railing along the bed from the cover. One consideration is that the lower bar may require some fiddling to make work with the cover. If you are not able to get the lower bar to work with the cover, the rack will still function, but you will have a reduction in stability of the bikes.

How does the Bolt-On option work?

The Bolt-On option requires drilling into the bed of your truck. You will need to drill 4 - ⅜” size holes into the top of your truck bed side rails for the rack to work.

What tools do I need for installation?

A 4mm allen wrench is included with each rack. Aside from that you will need a 13mm wrench (socket is preferred), and if you are doing the drill in option, a drill with a ⅜” bit. For the hitch rack, a 19mm wrench will be needed to secure the hitch lock into place. A second person is also very useful and can provide good comedic entertainment if you pick the right person.

Why is there no specific place for my rear wheel to go on the bike holder?

You’ll notice that we don’t have a specific spot for the rear wheel to stay on the lower bar on both the TrailBreaker and TrailHead racks. We’ve done this for a very specific reason. Every bike is a different size and length, so when the rear wheel is restricted to a single position, the rack manufacturers must allow for wiggle room to make the varying bike sizes work. Wiggle room means one thing: WIGGLE. When there is independent movement in the bikes, you get bikes touching each other, leading to damage to your bikes. By not restricting where the rear wheel goes, it allows the bikes on a Boundry rack to sit in the best possible position for each bike, making for a more secure ride. That way, when you hit extreme bumps or holes, the bikes will move together, not independently.

Does the bar in the bed come out?

The lower cross beam can be easily removed to allow for 100% truck bed usability. What have we found through driver feedback? That bar does way more than people ever thought it would, so maybe you won’t want to take it out as much as you think you will...

How do I load a dirtbike into the Boundry dirtbike tray?

When making the Boundry rack, several dirt bikers asked us to “please make one that works with motorcycles”. It didn’t matter how difficult it was to get the bike into that position, they just wanted to be able to close their tailgates. In light of this, we recommend using two people to put the bike into the Moto Holder. First, turn off the fuel on the motorcycle. Then, using a ramp, get the bike into the bed of the truck. Once there:

• Recommended: Use two people, one on each leg of the fork, and lift the bike into the tray. The tray is designed to hold the bike steady while preparing the Tie Downs. While one person holds the bike steady, the other puts the tie downs in place and secures the bike.
• Not Recommended, but possible: If you’re feeling zesty, 1 person can lift a dirt bike into the tray. Then, while holding the dirtbike steady, attach the tie downs
• The tie downs should be secured enough so that the bike doesn’t move. Note: You may see a few drops of gas from the fuel line, this is common as the fuel line may drain at the angle of the rack.

How does the T-Track system work?

T-Tracks aren’t something new; the T-Track system has been used in construction for years. It’s built for durability and strength, two things that are the core of our business, so it was a no brainer to go this route for us. The way it works is fairly straightforward: there is a specifically shaped channel within the different cross bars. These channels have 1, 2, or 3 hole nuts that are built to slide within these channels.

How do the DIY Utility Brackets work?

The DIY brackets are designed to hold anything, in any way. From fridges to loads from the hardware store, they can be adapted to carry anything you think. WIth our T-Track system, the L Brackets attach at a point and then are able to be loosened so they can slide to fit the size of the load you need to carry. Once in position, simply tighten them down, then use a tie down strap or a bungee cord to secure your load.

How does the Truck rack convert into a Hitch Rack?

The Truck Rack and Hitch Rack use the same hardware, same cross bars, and same mounts. In light of this we sell the base for the TrailHead hitch rack individually. So if there are days when you want to use the mini van instead of the truck all you need to do is release a few bolts, slide the cross bars out, and then slide them onto the TrailHead base for a fully functional hitch rack. No more storing extra racks for the sake of extra racks.